Terms and Policies
Serena Capital is a management company accredited by the French Securities and Exchange Commission (AMF) under the number GP 08 0000 16.
Registered name: Serena Capital
Registered office: 21 rue Auber, 75 009 Paris
Email address: firstname.lastname@example.org
Phone number: +33 1 77 37 30 30
RCS (Trade and Company Register) number: Paris 504 262 650
Capital stock: 300 000 euros
AMF (French financial Authority): GP 08 0000 16
VAT registration number: FR 18 504 262 650
Director of publication: Marc Fournier
The content on the website – including logos, trademarks, photos and other original material – should not be reproduced without prior written consent.
The site may include links to other websites as a convenience. We do not make any express or implied warranties with regard to the information, material, products, or service that are contained on or accessible through linked sites.
We want to be both a responsible investor and a responsible company. We have established an analytical framework integrating the principles of social, environmental and governance (ESG) issues in our due diligence process. This approach is entirely consistent with our investment philosophy. We believe that the inclusion of non-financial criteria is essential to create long-term value for our investors, our interests and our partners. We encourage companies that we follow to adopt best practices.
Customer Complaints Handling Procedure
Serena Capital has implemented and maintains an operational procedure in order to quickly and efficiently process complaints made by its clients. Any complaint may be referred to Serena Capital, 21 rue Auber, 75009 Paris, France or by e-mail: email@example.com.
The management company will acknowledge receipt of the complaint within a maximum of ten working days from the date it was received, unless a response has been issued to the client in the intervening period. Except in duly justified exceptional circumstances, a response will be issued to the client within two months of receipt of the complaint.
In the event of an ongoing dispute, the client may contact a mediator, such as the AMF Ombudsman, at the following address:
Autorité des marches financiers, Madame Marielle Cohen-Branche, Médiateur de l’AMF, 17 place de la Bourse, 75082 Paris Cedex 02.
The AMF mediation request form at the Mediation Charteur is available online at www.amf-france.org.
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