AI & Data


An AI solution that analyzes telephone conversations between brands and consumers

2011 – France ??

Because sales and customer loyalty are about great conversations, Allo-Media’s owned AI Vocal Cookie™ technology transforms customer calls into actionable marketing data insights. This Vocal Cookie™ system ensures a unique bridge between marketing and customer care, boosting sales and customer loyalty.

The “Vocal Cookie”​ technology structures and classifies customer call conversations into valuable marketing and customer care data insights to understand and extract customer profiles, needs, or complaints, enabling re-engagement as well as the measurement of best & worst practices of online to offline customer experiences.

The service captures the call content thanks to real-time in-depth analysis of the conversation, through signal analysis, vocal recognition, and semantics.