An AI solution that analyzes telephone conversations between brands and consumers
Because sales and customer loyalty are about great conversations, Allo-Media’s owned AI Vocal Cookie™ technology transforms customer calls into actionable marketing data insights. This Vocal Cookie™ system ensures a unique bridge between marketing and customer care, boosting sales and customer loyalty.
The “Vocal Cookie” technology structures and classifies customer call conversations into valuable marketing and customer care data insights to understand and extract customer profiles, needs, or complaints, enabling re-engagement as well as the measurement of best & worst practices of online to offline customer experiences.
The service captures the call content thanks to real-time in-depth analysis of the conversation, through signal analysis, vocal recognition, and semantics.